Answers to some frequently asked questions

Q: How is porcelain different from other ceramics?
A: The porcelain we use is of the highest quality available. Unlike traditional clay bodies such as stoneware that are porous after firing and require a glaze, porcelain contains materials that fuse together at very high heat, making them non-porous. There is no need for glazing - in this way the porcelain we use is very similar to glass.


Q: How do you create saturated colors without a glaze?
A: We mix a pigment stain into the liquid porcelain slip. A chemical reaction occurs during the high-temperature firings, amplifying the color.


Q: Why does porcelain cost more than traditional ceramics?
A: Porcelain requires a tedious and complex production process.
  • Unglazed porcelain must be near perfect, any flaws cannot be concealed with glaze.
  • Each piece of porcelain takes a minimum of 1 week to make.
  • Not only is the material more expensive than other clay formulas, but most importantly it requires a level of skill and craftsmanship that only comes with experience. If every step of the process isn’t executed perfectly, you will end up with a defective item.
  • We wrote an article about porcelain and our process with pics HERE.


Q: I just received my order (any porcelain product) and one broke! What can I do?
A: OMG! Accidents happen! We offer a special discount to replace oopsies. Just send us an email and we will help you replace the lost piece. 


Q: I need to return an item, how does that work?
A: No problem! Check out our returns policy and protocol HERE.


Q: Do you offer wholesale pricing?
A: Yes! We offer special wholesale pricing for the Restaurant and Bar Industry for use in service only. You can request a catalogue and line sheet HERE.